Help centre
Support
Find answers to common questions or send us a request. We usually respond within one business day. Check system status for live service health.
Guides
Upload your first CV
How to run your first optimisation from a PDF and a job description.
Manage sign-in and password
Reset passwords, link Google, and keep account access secure.
Credits and plans
How free-trial credits, Pro allowances, and top-ups work.
Fix a failed renewal
What to do when Pro renewal fails and payment attention appears.
Review AI output before you apply
Best practices for editing generated CVs and application assets.
Looking for career writing advice? Browse CV and application guides.
Common questions
Getting started
Account & sign-in
Manage your profile, connected sign-in methods, and password from the Account page. If you cannot sign in, use the password reset flow to regain access.
CV optimisation
Each optimisation uses one credit. Free-trial accounts receive monthly credits, Pro subscribers get up to 30 optimisations a month, and pay-per-use top-ups add one-off credits whenever you need them.
AI output may contain errors. Always review and edit your generated CV before sending it to prospective employers.
Billing & payments
For subscription changes, payment issues, refunds, and credit questions, visit our dedicated billing support page. You can review plans and top-ups on the Pricing page and manage your subscription from Billing.
Contact us
Still need help? Send a request below, or email support@luminouscv.com. Include your account email and, where relevant, any payment reference or job link so we can resolve your issue quickly.