Help centre
Support
Find answers to common questions or reach out to us directly. We usually respond within one business day.
Getting started
Account & sign-in
Manage your profile, connected sign-in methods, and password from the Account page. If you cannot sign in, use the password reset flow to regain access.
CV optimisation
Each optimisation uses one credit. Free-trial accounts receive monthly credits, Pro subscribers get up to 30 optimisations a month, and pay-per-use top-ups add one-off credits whenever you need them.
AI output may contain errors. Always review and edit your generated CV before sending it to prospective employers.
Billing & payments
For subscription changes, payment issues, refunds, and credit questions, visit our dedicated billing support page. You can review plans and top-ups on the Pricing page and manage your subscription from Billing.
Contact us
Still need help? Email us at support@luminouscv.com and include your account email and, where relevant, any payment reference so we can resolve your issue quickly.